Data Return’s digitalOps is more than a service delivery platform with task automation. It is the result of experience driven by an intense focus on computing, network design, operations, and management. This advanced technology represents the optimization of the surrounding technical operations and business processes to create the architectural logic of an entire managed environment.



Configuration Manager

At the heart of digitalOps is the Configuration Manager. This system is used to accurately represent the physical location as well as the software, hardware and network configuration of all devices to create a logical mapping of assets and infrastructure. The accurate and consistent representation of this data is essential to delivering management, command and control functions.

Systems Designer

The Systems Designer allows pre-sales technical staff to rapidly design and deliver systems infrastructure architecture through a graphical design environment that leverages product engineering standards, technical best practices, and design principles.

Change Manager

digitalOps Change Manager provides a global system for managing change events. The system leverages digitalOps workflow architecture to pre-define and manage the processes of change events, decreasing the cost and increasing quality. The system handles change scheduling, customer notification, change-related workflow and tasks, plus infrastructure configuration data management.

Alert Manager

Alert Manager aggregates, directs and prioritizes communications with multiple monitoring systems, providing a single integrated web console that lets support staff observe real-time monitoring data through custom grouping and filtering. This abstraction of platform-element managers and monitors allows digitalOps to insert system-level logic in the monitoring process and effectively support multiple vendor technologies.

Support Center

The Support Center provides Data Return’s operations team with a single integrated console, dramatically improving their ability to service customers quickly and effectively. The Support Center provides integrated ticketing, proactive incidentrecognition, interactive diagnostics, and integrated management tools. These functions are fully integrated with the digitalOps platform to allow effective communication and collaboration between Data Return customers, support and operations.

Command Center

The web-based Command Center exposes digitalOps systems and functions to customers, facilitating communication and collaboration.