When implemented correctly, ITIL helps IT departments improve quality of service, including: increased availability; faster problem resolution; better security; and increased customer satisfaction.
ITIL defines a broad range of processes that are considered best practices, including:
- Incident management
- Change management
- Problem management
- Service-level management
- Continuity management
- Configuration management
- Release management
- Capacity management
- Availability management
- Financial management
- Security management
- Help desk management
ITIL provides critical structure and process around the practice of IT Operations, allowing it to function like a well-oiled machine.
Data Return has implemented the ITIL framework across its operations, ensuring consistent, high-quality service based on proven standards and process. The company requires ITIL Service Management certification for its entire senior management team and all operations management personnel.
More information
// http://www.itil.co.uk/
// http://en.wikipedia.org/wiki/ITIL
